Errands® by Caldera: Customer Terms

Draft pending legal review. This text is a working placeholder. It has not been reviewed by a lawyer and is not final. Nothing in it removes rights you have under Nigerian law, including the Federal Competition and Consumer Protection Act 2018.

1. What Errands is

Errands is a marketplace operated by Caldera Technologies Limited. It connects you with vetted, independent service providers and collects payment on their behalf as their agent. Errands is not the service provider.

2. Your job sheet

Before you pay, the provider sets out the job on a job sheet: scope, headcount, projected duration, who supplies materials, equipment, overtime rate, exclusions and declared high-value items. You and the provider both accept it. It is what a dispute is decided against. Extra time, items or scope need a change order that you approve.

3. Disputes

Disputes follow the Dispute & Refund Policy. The first remedy is a fix on the spot. Errands decides only on money it holds, and you keep your statutory rights and external routes.

4. What is warranted

The Category Service Standards say what each service promises. Taste, style preference and subjective satisfaction are not warranted: they are rated, not refunded.

5. Liability

Errands' own liability is limited to its share of the request. Losses beyond the job, such as damage, injury or theft, are for insurance, not for Errands' own funds.

6. Exclusions

Insurance does not cover: cash; jewellery and items over the declared-value threshold unless declared on the job sheet; pre-existing damage; loss caused by your own instructions. Before a provider enters your premises, secure your valuables or have them declared.

7. Contact

Email: support@errandone.com