Delete your account
Errands® by Caldera (the Errands app and errandone.com) is run by Caldera Technologies Limited, Lagos. You can ask us to delete your account and your personal data at any time.
In the app or on the website
Sign in, then:
- Customers: Dashboard → Profile → Delete my account
- Service providers: Provider portal → Settings → Delete my account
- Partners (businesses using the Errands API): Partner portal → Overview → Delete my account
If you have a job that is not finished, a dispute that is still open, a payout not yet paid, or (for a business) an unpaid balance, we will ask you to wait until that is finished, then you can ask again.
If you cannot sign in
Email privacy@errandone.com from the email address on your account, or tell us the phone number on it. We may ask you to confirm it is you before we delete anything.
What happens
- Your emergency contact, the trip links you shared and your attendee photo are deleted straight away.
- Our team closes the account within 30 days and tells you when it is done. You will not be able to sign in after that.
- Records we keep for tax, accounting and disputes, such as jobs, payments, payouts, invoices and disputes, are kept for 7 years after your last job and then deleted. They are not used for anything else.
What we keep, and for how long
We keep records of the services we provided and the money that moved, for tax, accounting and any dispute or claim: jobs, payments, refunds, payouts, invoices, disputes and insurance claims, with the evidence that goes with them. They are kept for 7 years after your last job, then deleted. Everything else is deleted when we close your account, within 30 days of your request.
See our Privacy Policy for the full details and your other rights.